Terms of service

These terms govern your use of birchnook.com and any order you place with us. By using this site or placing an order, you agree to them. If you do not agree, please do not use the site.

Last updated: 28 July 2026.

1. Who we are

Birchnook is a small workshop making handmade birch-wood décor for nurseries and children's rooms, based in Warsaw, Poland. This store is operated by Goody Woody Karolina Zielińska, Jana Kazimierza 9/29, 01-248 Warszawa, Poland (REGON 142164527, NIP PL1132754707). You can reach us at contact@birchnook.com.

2. Where we sell

We currently sell and ship only to the United States. Orders cannot be placed for delivery outside the US.

3. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. You agree to provide accurate and complete information when ordering.

4. Products

Our pieces are made from real birch plywood and finished by hand. Because each item is made to order, small variations in grain, tone and finish are normal and are not defects. Product photography is representative; colours may appear slightly different between screens.

Our products are decorative items intended to be mounted on a wall. They are not toys. Please follow the supplied hanging and safety instructions, and keep small parts away from children under 3.

5. Personalised items

Some pieces can be personalised with a name or custom text. We reproduce exactly what you enter, so please check your spelling, spacing and capitalisation before you order — we cannot remake a personalised item free of charge because of a typo in the text you supplied. We may decline personalisation text that is unlawful, offensive, or that infringes someone else's trade mark or other rights, and we will refund you in full if we do.

Personalised items are made specifically for you and cannot be returned for a change of mind. This does not affect your rights if the item arrives faulty, damaged or incorrect.

6. Prices and payment

Prices are shown in US dollars and exclude sales tax. Where we are required to collect it, sales tax is calculated and added at checkout based on your delivery address, and the total shown on the checkout page before you pay is the amount you will be charged.

Bundle discounts are applied automatically in the cart; no code is needed. Discount codes and promotions cannot be combined unless we state otherwise, are limited to one per customer unless stated, and may be withdrawn at any time. We may change prices at any time, but a change will never affect an order we have already confirmed.

7. Orders

Your order is an offer to buy. We accept it when we send you an order confirmation by email. We may decline or cancel an order — for example if an item is unavailable, if there has been a pricing or description error, or if we suspect fraud. If we cancel an order you have paid for, we will refund you in full.

8. Changing or cancelling an order

Our pieces are made to order. If you need to change or cancel, email us as soon as possible — we can usually help if the piece has not yet been cut. Once cutting has started, or once the order has shipped, the return process in section 10 applies instead.

9. Shipping and delivery

Shipping terms, delivery estimates and costs are set out in our Shipping policy, which forms part of these terms. We cover all duties and import fees — there is nothing to pay on delivery. Delivery estimates are indicative and not guaranteed. Risk of loss passes to you when the carrier delivers to the address you gave us.

10. Returns and refunds

You may return an item within 14 days of delivery under the conditions set out in our Return and refund policy, which forms part of these terms. Personalised items are excluded, as explained in section 5.

11. Reviews and customer content

If you submit a review, photo or video, you confirm it is your own honest experience and that you own or have permission to share the content. You grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce and adapt that content in connection with our store and marketing. We moderate submissions and may decline or remove content that is unlawful, misleading, offensive or off-topic. We do not offer payment or incentives in exchange for positive reviews, we publish negative reviews alongside positive ones, and we never edit the substance of a review.

12. Intellectual property

All designs, photographs, text and other content on this site belong to Birchnook or our licensors and are protected by copyright and other rights. You may not copy, reproduce or use them commercially without our written permission. If you believe content on this site infringes your copyright, email contact@birchnook.com with details of the work and where it appears, and we will investigate promptly.

13. Acceptable use

You agree not to use the site unlawfully, to interfere with its operation or security, to scrape or harvest data, or to submit false or misleading information.

14. Accessibility

We want everyone to be able to shop with us and we work to keep this site usable with assistive technology. If you hit a barrier anywhere on the site, email contact@birchnook.com — tell us the page and what went wrong, and we will help you complete your order and fix the problem.

15. Privacy

How we collect and use personal information is described in our Privacy policy, which includes our use of cookies and your advertising choices.

16. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law — including your rights as a consumer. Subject to that, we are not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for it.

We do not warrant that the site will be uninterrupted or error-free. We are not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, carrier disruption, or interruption of utilities or communications — but if such an event delays your order significantly, you may cancel it for a full refund.

17. Resolving a problem

If something goes wrong, email contact@birchnook.com first. Almost everything is resolved this way within a day or two, and we would always rather fix a problem than argue about it.

18. Governing law

These terms are governed by the laws of Poland, where we operate. If you are a consumer in the United States, this does not remove the mandatory consumer-protection rights available to you under the law of your state of residence, and it does not prevent you from bringing a claim in the courts of your own state where the law gives you that right.

19. General

If any part of these terms is found unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it. You agree that we may communicate with you electronically, and that emails and messages we send satisfy any legal requirement that communications be in writing.

20. Changes

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

21. Contact

Questions about these terms? Email contact@birchnook.com and we will get back to you.